Can I send my doctor a message or request a refill?
Yes. You are able to send secure messages to your physician and request refills on the Elite patient portal. Use code HDEBDD on the portal login screen to find our practice.
How can I get a copy of my medical records?
You may request them at [email protected] or via fax at 615-324-1648. Please note all radiographic images will be on a CD-R disc, and we are unable to email or print any images. To receive your medical records, please complete this release form. In order to enable an electronic signature, you must download the form to your [...]
How do I submit FMLA/Disability paperwork?
Disability/ FMLA paperwork may be turned in to the receptionist at any of our locations. You may also submit paperwork by direct fax 615-815-3788. There is a $15.00 fee per form submitted. Invoices are sent via text message or e-mail from RecordQuest. Upon payment, your forms will be processed by our FMLA/Disability coordinator with 7-10 [...]
What if my physician is running late?
While it is a rare circumstance, occasionally, the physicians may run behind on their schedule and be seeing patients later than their scheduled appointment time. At Elite, we make an effort to fully answer your questions and make sure you leave understanding your condition, procedure, and care plan. It is our commitment to treat each [...]
How do I set up the online portal to pay online?
You will be sent a link to register for the patient portal upon check-in. If you do not receive this, please call our office at 615-324-1600 to request a new link. From the patient portal, you may send your provider messages, request refills, and pay your bills.
Does Elite take Care Credit?
You will need to bring: Driver’s license or photo ID Insurance card Any previous imaging (x-ray or MRI) or medical records A list of current medications and previous procedures or surgeries
Is billing different for injections, MRI, surgery, and medical equipment such as casts and splints?
Your co-pay does not cover these types of services. There may be a separate, upfront charge for these services, and our office will work with you to provide an estimate of these charges when applicable.
What is a global period?
A global period is the period of time after your surgery when fees for follow up care (office visits) are bundled into the surgical fees. The period starts immediately after surgical procedure has occurred and ends at a predetermined number of days depending on what kind of surgery you have. Most global periods are 90 [...]
Will I have a copay?
Co-pays will vary dependent upon your individual insurance plan and your network benefits and deductibles. Patients are responsible for understanding their deductible status and in- and out-of-network benefits. We will collect any co-pays at the time of check-in. If you have questions regarding your co-pay and benefits, please contact your insurance provider.
Where do I park and how do I locate the office?
MIDTOWN In our Midtown location, you have free garage parking located at 2004 Hayes Street. You may also use the valet at the entrance to the building. The garage is attached to the medical building. You may take the elevators to the L level, and enter through the automatic doors into the main atrium. We [...]
